Return and refund policy

Last Updated: April 22, 2026

This Return and Refund Policy form a part of and is incorporated into the Spindle Terms of Service. 

We stand behind the quality of our products. We strive to exceed the expectations of our customers with our products and dedicated service. If the product you purchased at Spindle did not meet your expectations, please feel free to contact our Customer Care team.

No Returns

Due to the nature of our products, we do not accept physical returns. As a supplement brand, we are unable to restock or reuse any items once they have left our fulfillment center, even if unopened. This policy ensures the highest standards of safety, quality, and integrity for every customer. If you have any questions about whether a product is right for you, our team is happy to help before you place your order.

Important Information About Refunds

While we do not accept returns, your satisfaction is important to us. In certain cases, we may offer a refund or store credit in lieu of a return.

We make every effort to package your order, so it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. If your order arrives damaged, defective, incorrect, or if you experience an issue with your product, please email us at support@spindle.bio within 10 days of receiving the product. We will need your name, order number, and photos (if applicable), and our team will review your request and work with you to make it right.

Please note, if any items arrive damaged or defective, do not dispose of them until you have heard from a customer service representative as you may be asked to submit a photograph of the damage.

For general questions, order updates, or support inquiries, you can also reach us through our email at support@spindle.bio.